On 11 February, Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor"; stock code:01833.HK), the world's leading healthcare ecosystem platform, released its 2019 annual report. It revealed that Ping An Good Doctor's earnings in its business segments have maintained good growth in 2019, achieving a total revenue of RMB5.065 billion, representing a year-on-year increase of 52%. The company's core business of Online Medical Services continued to grow at a high rate, contributing revenue of RMB858 million, which represents a year-on-year outstanding growth of 109%; from 2015 to 2019, Ping An Good Doctor has a CAGR of 106% in revenue.
On 29 January, Ping An Good Doctor was awarded its first ESG rating by MSCI, a world-renowned company in index preparation. The rating result was BBB, which was at the same level as Ping An Group, Alibaba and Tencent, placing Ping An Good Doctor at an industry-leading position.
Local governments joined forces with Ping An Good Doctor to overcome the difficulties; demand for online healthcare surges
The outbreak of novel coronavirus pneumonia was a shock to the nation and a huge concern to the globe. The World Health Organisation (WHO) promptly cautioned the public against close contact and issued a notice, calling on local health commissions to strengthen support for the prevention and control of the spread of the novel coronavirus. It was explicitly stated that proactive measures should be taken in order to set remote medical services in motion, encourage full utilization of the unique advantages of internet hospitals and online diagnosis and treatment, and encourage return-visits for some common or chronic diseases as well as medicine distribution services online. This will reduce the risk of cross-infection of other patients visiting hospitals. Subsequently, during the outbreak, online consultation has become the best choice of medical treatment for users.
In the face of the epidemic, Ping An Good Doctor has responded swiftly and provided assistance in all aspects. Within 24 hours, an anti-epidemic task force against novel coronavirus has been established, an anti-epidemic online consultation platform was opened, and an online consultation prevention mechanism has been set up. A total of 450,000 masks were donated to Wuhan and various local medical institutions, and a plan for the distribution of 10 million masks was launched. Ping An Good Doctor has secured an adequate supply of relevant products such as pharmaceuticals and health supplements for its online shopping mall. At the same time, the company has collaborated with well-known doctors and specialists to interpret key points of epidemic prevention, and has also carried out medical science education programmes in cooperation with Beijing Medical Doctor Association.
More notably, Ping An Good Doctor has forthwith joined hands with 56 provinces, municipalities and local governments including Wuhan, Fujian, Beijing and Chongqing, to provide real-time online consultation services for novel coronavirus-infected pneumonia. The company has set up special free anti-epidemic consultation hotlines and have been providing consultation for novel coronavirus-infected pneumonia, as well as guidance on prevention of epidemic diseases spread. In addition, Ping An Good Doctor has collaborated with over 30 leading enterprises including Baidu, WeChat Work, Pinduoduo, Meituan Dianping, Kuaishou, Weibo, Moji Weather, Zhihu, Ximalaya, Gaotie Guanjia, etc. to export 24-hour online consultation services, provide up-to-date epidemic updates and popular medical science content.
During the coronavirus outbreak, the visits to the platform of Ping An Good Doctor reached 1.11 billion, the new registered users on APP increased tenfold, the daily consultation by new users on APP was 9 times as high as usual, and the cumulative views of relevant videos exceeded 98 million.
Strong revenue growth and significant narrowing in net loss
As management efficiency continues to improve, and business operation capability continues to strengthen, the total number of registered users of Ping An Good Doctor reached 315 million as of the end of 2019, representing an increase of 50 m...










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