Sandeep Tandon, Sales Director, Services and Support Division & LSS India, Strategic Customer Programme, Agilent Technologies gives details of how the Agilent CrossLab Group (ACG) is enabling smart solutions to create value, by helping laboratories improve efficiency, optimise operations, increase instrument uptime, develop user skills and more, in an interaction with Viveka Roychowdhury
In September 2014, Agilent Technologies created a new services and consumables organisation, the Agilent CrossLab Group. The Services business at that time accounted for over 20 per cent of Agilent’s revenues. What is the revenue share in 2020?
The Agilent CrossLab (ACG) is an integration of Agilent’s analytical aftermarket solutions which includes services, consumables and lab-wide resource management to help laboratories improve efficiency, optimise operations, increase instrument uptime, develop user skills and more.
The revenue share of the Agilent CrossLab Group, as a percentage of the reported overall Agilent revenue for the third quarter ended July 31, 2020, has gone up to ~37 per cent in Q3 of FY 2020 and our FY 2020 is not finished yet.
The services business for the life sciences’ analytical and scientific instrument industry traditionally covered instrument repair and consumables. But today it is more about providing laboratory productivity solutions, helping customers maximise the economics of lab operations, workflows, lab analytics, coping with evolving compliance norms, etc. What are the solutions, services and new technologies offered by the Agilent CrossLab Group to life sciences customers?
Over the last five years, lab data has gained much-deserved importance and focus in the field of analytical sciences. For example, results from our Pharma Lab Leaders Survey revealed that 43 per cent of pharma lab leaders are concerned about data integrity, and furthermore, 83 per cent find that their current workflow requires optimisation. The conversion of laboratory operation data into relevant insights and successful business outcomes using advanced analytics is the new normal leading to data-driven decision making.
Agilent helps laboratories with a wide array of specialisation, gain actionable insights to improve performance, safety, compliance, and efficiency of labs. ‘From insight to outcome’ is not just our motto, it’s our mission. The ACG supports operational efficiency through planned maintenance, multi-vendor service and lab management support. At Agilent, we have brought these new-age technologies to life with our industry-leading tools, such as:
Smart Alerts: It monitors instrument health and provides email-based alerts, notifying you when to consider replacing key consumables, when to perform preventive maintenance, and when an instrument stops running anywhere in your lab. Digital lab-wide connectivity lets you remotely monitor all of your instruments, access performance data and even troubleshoot.
Automated Qualification Process: With Agilent’s automated compliance engine (ACE) you can safely move your lab from Excel- or paper-based protocols, towards coordinated analytical instrument qualification (AIQ) processes for chromatography, spectroscopy, and other technologies.
Computerised System Validation (CSV) Services: Validation is a lifecycle process that includes new system commissioning, change control for system upgrades/relocations, and decommissioning systems for archival. Agilent supports customer laboratories at every step with these CSV services.
The life sciences industry is looking for workflow solutions which can help reduce analysis time and increase efficiency of the labs. Agilent supports customer laboratories at every step by improving lab productivity, instrument performance, analytical accuracy, as well as providing tips for improving user skills and the overall lab environment.
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