February 8, 2022 to June 28, 2022.
After more than four months of life in Africa, Aligned engineering team returned home safely and triumphantly.
They returned to the embrace of the motherland and to the big family of Aligned.
How did the Aligned engineering team move forward in the face of adversity and sail against the current, working in Africa for four months when the epidemic was not promising?
01 Why Stay For Four Months
Before going to Tanzania, the engineering team was scheduled to stay for two months to help two Tanzanian customers to complete the installation, commissioning, and training of equipment for the solid dosage line and liquid line projects. At the first plant, the team's work progressed smoothly as planned, completing the installation and commissioning of all the equipment in just 15 days, and using the remaining time to train the dockers on how to operate the equipment and how to maintain it to ensure maximum service life. During this period, the engineering team also used their free time to attend a pharmaceutical exhibition in Tanzania. When we went to the second pharmaceutical factory, because of the unclear docking communication, coupled with the delay in the construction of the articulated purification workshop, the pharmaceutical customer was late in preparing the preliminary work, especially the ground is not ready, resulting in the equipment in place and installation can not progress, although the customer only delivered the original 20 days of remuneration, However, the engineering team still hold their position and worked tirelessly with the customer's work plan until the project to customer satisfaction before leaving, thus staying in Tanzania for more than one and a half months.
02 Conscientious, Responsible & Dedicated
"Be patient and professional in the face of customers", the masters of the engineering team always emphasize this phrase with everyone in their daily work. In normal days, they are down-to-earth, and constantly improve their professional skills through various training; in critical moments they never drop the chain, and face the customer to practically achieve the customer first. In the New Year of the previous year, the Tanzanian customer had a maintenance problem with the equipment, they did not think too much about simply packing things, and then rushed to Tanzania. So it was a family reunion on New Year's Eve, but they stayed in Tanzania hastily after the New Year, but even so they have no complaints. On the contrary, they said that customers buy machines from you is to our trust, we also have to do whenever we are responsible for them. The after-sales department is mainly responsible for replacing spare parts, providing customers with information and instructions, and going out for installation and commissioning of equipment. Such a boring job, but the masters of the engineering team are always in no hurry, pay attention to any details when debugging, and always pursue perfect excellence. It is this serious and responsible attitude that has made many customers praise Aligned as the most serious and professional team they have ever seen.
03 Achievement Of Customers, Achievement Of The Most Beautiful Retrograde
At the beginning of the epidemic, there were volunteers who rushed to Wuhan, and at the time of flooding everywhere, there were firefighters who stepped forward to rescue. I think the Aligned engineering team is also the most beautiful backwalkers, they have their own families, their own concerns but still willing to go into danger. In fact, their road back home is very bumpy, there are only three routes from Africa to China, and only one flight every three days, so buying tickets became the biggest problem.
From the beginning of April to the beginning of May, we kept contacting embassies and various ticket agents, and we were still on the official websites of major airlines at 12:00 am to grab tickets, but tickets were still hard to find.
In the middle of May, we spent a lot of money through an intermediary and successfully purchased tickets to return home, but the flight the engineering team was on...
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